Obstacles to Learning from Incidents
"This might just sound like a matter of swapping out words, but it's actually a way of changing approaches"
Improving Incident Retrospectives at Indeed
"Lighten up the retrospective template."
Teaching "the smell"
If the decisions we make during an incident impact how the incident progresses, then ignoring those decision making processes and what information they are based on ‘in the moment’ is detrimental to how well the team will learn.