Learning from Incidents
in Software
Incidents are costly. Without spending time analyzing and determining the conditions that exist in order for an incident to take place, we won't learn how to successfully remove nor recover from these conditions in the future. Let's help each other learn.
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Featured Posts

Learning from Adaptations to Coronavirus
Laura Maguire and Nora Jones
May 25, 2020
In Practice
Incident Analysis and Chaos Engineering: Complementary Practices
Ryan Frantz
April 16, 2020

Most Recent

Learning from Adaptations to Coronavirus
Laura Maguire and Nora Jones
5/25/2020
In Practice
Incident Analysis and Chaos Engineering: Complementary Practices
Ryan Frantz
4/16/2020
How to
Obstacles to Learning from Incidents
"This might just sound like a matter of swapping out words, but it's actually a way of changing approaches"
Thai Wood
2/5/2020
How to
Characteristics of Next-Level Incident Reports in Software
Ryan Kitchens
1/6/2020
In Practice
Improving Incident Retrospectives at Indeed
"Lighten up the retrospective template."
Alex Elman
12/23/2019
The Changing Climate of Resilience in Software
J. Paul Reed
12/10/2019
How to
Teaching "the smell"
If the decisions we make during an incident impact how the incident progresses, then ignoring those decision making processes and what information they are based on ‘in the moment’ is detrimental to how well the team will learn.
Silvia Botros
12/8/2019
How to
Patience in Implementing Effective Incident Reviews
In all this hurry to get things done, to move on to the next project, to dig wide and deep into "the good stuff", it's easy to forget that learning, the real concrete durable expertise needed in a crisis, doesn't happen overnight.
Will Gallego
12/1/2019

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