Obstacles to Learning from Incidents
"This might just sound like a matter of swapping out words, but it's actually a way of changing approaches"
Improving Incident Retrospectives at Indeed
"Lighten up the retrospective template."
Teaching "the smell"
If the decisions we make during an incident impact how the incident progresses, then ignoring those decision making processes and what information they are based on ‘in the moment’ is detrimental to how well the team will learn.
Patience in Implementing Effective Incident Reviews
In all this hurry to get things done, to move on to the next project, to dig wide and deep into "the good stuff", it's easy to forget that learning, the real concrete durable expertise needed in a crisis, doesn't happen overnight.
OOPS! Learning from the incident you didn't have
"Incident severity is negotiable, but I've never heard engineers argue over whether something was a surprise or not."