What Makes "Shallow Incident Data" Shallow
What makes shallow incident data shallow?
Apr 13, 2022
Obstacles to Learning from Incidents
"This might just sound like a matter of swapping out words, but it's actually a way of changing approaches"
Feb 5, 2020
Characteristics of Next-Level Incident Reports in Software
Jan 6, 2020
Teaching "the smell"
If the decisions we make during an incident impact how the incident progresses, then ignoring those decision-making processes and what information they are based on ‘in the moment’ is detrimental to how well the team will learn.
Dec 10, 2019
Patience in Implementing Effective Incident Reviews
In all this hurry to get things done, to move on to the next project, to dig wide and deep into "the good stuff", it's easy to forget that learning, the real concrete durable expertise needed in a crisis, doesn't happen overnight.
Dec 1, 2019
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